Course Overview



This course will be held again on
October 15-16, 2018.

Information contained in this site is for the 2017 program.
Information for the 2018 program coming soon.


Healthcare Quality and Safety 2018

The Conference for Professionals Who Plan, Manage or Support Quality and Safety Initiatives

Within both ambulatory and inpatient settings, there is mounting pressure to improve quality, safety, and efficiency. The key question, however, is how? Attendees will leave this internationally attended two-day conference with evidence-based quality and safety strategies to enable them to effectively execute these approaches for sustainable daily practice.

Customize Your Learning Experience 

360-degree education is unique to this conference, delivering diverse perspectives from multidisciplinary quality and safety experts, including physicians, nurses, pharmacists, as well as legal, compliance, and risk management thought-leaders. Presentations provide practical “how-to” advice, sustainable strategies, and best practices in the areas of:

  • Healthcare Quality
  • Patient Safety
  • Medication Safety
  • Innovative Care Delivery and Redesign
  • Process Improvement and Change Management
  • Leadership

In addition to state-of-the-art strategies and guidance to enact them across a broad range of ambulatory and inpatient settings (large and small, and those with well-funded and established quality and safety programs as well as those with limited resources), we are pleased to introduce targeted education to drive quality and safety improvements in Primary Care and Oncology settings.

Educational Highlights

Highlights of the 2018 program include results-focused education to help your institution achieve improvements in the following areas:

Healthcare Quality 

  • Maintaining Qualifications for CPPS, CPHQ and CPHRM
  • Addressing barriers to a culture of collaboration
  • Achieving better results on quality metrics
  • Preventing healthcare provider burnout through resilience
  • Peer-to-peer assessment

Patient Safety

  • Utilizing Ambulatory Safety Nets in order to prevent missed and delayed diagnoses        
  • Innovative transparency efforts to promote disclosure and a culture of safety
  • Encouraging non-punitive error reporting to promote the highest-quality care
  • Supporting patients and providers with communication and resolution programs

Medication Safety

  • Responding to the Opioid Crisis with advances in addiction management
  • Improving medication safety to reduce risk of adverse events
  • Maintaining safe care during national medication shortages
  • Developing clinical decision support tools to improve electronic health record functionality

Innovative Care Delivery and Redesign

  • Equity in healthcare
  • Standardizing care to improve outcomes with sustainable clinical pathways
  • Rethinking care delivery method
  • Population health management solutions

Process Improvement and Change Management

  • Engaging staff to incorporate change management systems into practice
  • Utilizing project charters to define goals
  • Increasing the value of process improvement initiatives
  • Sustaining high performance through reliable processes 


  • Aligning senior leadership, management, and frontline caregivers to deliver safe and effective care
  • Engaging leadership in risk mitigation and compliance strategies
  • Advancing successful quality and safety committee structures
  • Developing a supportive model of shared accountability with Just Culture

Quality and Safety in Primary Care and Cancer Care Settings   

  • Leveraging analytics to transform care
  • Aligning clinical, financial, operational and research resources
  • Improving patient experience using non-traditional sites of healthcare delivery
  • Extending healthcare access through telehealth